Responsibilities
Respond to customer inquiries via various platforms (email, call, chat).
Coordinate with BFI's for payment of remittance transactions
Onboard customers to eSewa wallet and guide agents on how to make payments
Prepare reports as required by the supervisor and management
Onboard new remittance agents and coordinate with them for onboarding documentation
Handle recruitment, training, and staff management to ensure optimum performance
Take over calls during heavy-duty days and handle them as needed.
Minimum Education and Required Experience in Years.
Education: Minimum +2, Bachelor running
Faculty: Management
Prior Years of Experience required: none, freshers can apply
Relevant Field: Remittance
Targeted Industry: Remittance
Required Skills: (Mandatory)
Knowledge of Technical Stacks:
CMS, Basic MS Office Package
Behavioral Skills:
Patience
Attentiveness
Clear communication skills
Salary-Negotiable
Please send your updated resume to [email protected] or [email protected]
