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Head - Customer Service Department

Roles and Responsibilities
- Lead and manage a team of customer service representatives and ensure they meet company standards and objectives
- Respond to customer inquiries via various platforms (email, call, chat)
- Coordinate with BFI's for payment of remittance transactions
- Onboard customers to eSewa wallet and guide agents on how to make payments
- Prepare reports as required by the supervisor and management
- Onboard new remittance agents and coordinate with them for onboarding documentation
- Assign tasks to employees and assess their performance
- Set targets and goals for the week, month, and year
- Provide constructive feedback to improve sales and conversions
- Handle recruitment, training, and staff management to ensure optimum performance
- Ensure all employees adhere to company policies and regulations
- Take over calls during heavy-duty days and handle them as needed.

- Bachelor’s Degree in any discipline (Preferably Management)
- Minimum 2 years of Prior work experience in the Customer Service Department (Preferably from the Remittance Industry).
- Clear Communication skills
- Knowledge of CRM
- Good and presentable writing skills
Persuasion Skills

Salary - Negotiable

Candidates with matching credentials can share their updated CV/resume to [email protected] or, [email protected] 

Head - Customer Service Department
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