Customer Support

Frequently Asked Questions


Esewa Money Transfer is a leading remittance company in Nepal that allows users to send money to Nepal from any country quickly and easily.

Esewa Money Transfer has partnered with numerous international money transfer companies. To send money with Esewa Money Transfer, choose the best available option. Register with the platform and, you can initiate a money transfer by providing the recipient's information and the amount you want to send.

Anyone can use the service offered by Esewa Money Transfer to send money(in foreign currency) to someone in Nepal in exchange for NPR.

Esewa Money Transfer offers three modes of transaction including cash pickup, bank transfer, and eSewa wallet deposit.

Yes, we take security very seriously at Esewa Money Transfer. Our platform uses advanced encryption and authentication technologies to protect your information and transactions.


The sender needs to provide the recipient's first and last name, phone number, and address to send money.

Additionally, you need to provide the recipient's bank information, including their bank account number if you are sending money through bank transfer.

Likewise, you need to provide the recipient’s eSewa wallet name, phone number, and address if you want to deposit money directly into their eSewa wallet.

The money will deposit to the receiver account instantly within a few minutes of sending via bank transfer and wallet deposit method.

Yes. You can get real-time updates on your transaction with our online tracking system. Visit our website and enter a track id/control number to track your transaction.

Inform the agent immediately and an agent will send a cancellation request to the Esewa Money Transfer head office.

No, the cancellation fee is not charged by eSewa Money Transfer.

Transactions once paid cannot be recalled.


You can receive a fund sent by the sender through cash pick, direct bank transfer, or eSewa wallet deposit.

No, Esewa Money Transfer does not charge any fees to the recipient at the time of money withdrawal. The beneficiary is free to withdraw the funds.

You have to bring any government-authorized document for verification while withdrawing money. You can bring Citizenship, National ID, Passport, or Driving License.

You can visit our website and click on Domestic Agent.

Enter the district and find the nearest Esewa Money Transfer agent.

For Cash Pickup Transactions Please Ensure:

  1. The beneficiary has the correct Pin/MTCN number.
  2. The beneficiary's name is correct as per their valid ID.
  3. The beneficiary's contact number is correct so that our customer service representatives can inform the beneficiary of the call and pay service.
  4. Beneficiary presents the valid ID to our agent while receiving cash.

For Bank Deposit Services Please Ensure:

  1. The account number provided to us is correct.
  2. The associated account name is correct.

For eSewa Wallet Load Services Please Ensure:

  1. Provided mobile number is registered and verified with eSewa Wallet.


Beneficiary will get an instant cashback of NPR 55 if they receive their international cash transaction directly into their eSewa Wallet. For more details: Cashback offer NPR 77.

Send money from eSewa money transfer using eSewa wallet and receive cashback up to 50.

Sending Amount Cashback
Rs.1 - Rs.10,000 NPR 30
Rs.10,001 - Rs.25,000 NPR 40
Rs.25,001 - Rs.1,00,000 NPR 50