Frequently Asked Questions
General
Esewa Money Transfer is a leading digital remittance company in Nepal that allows users to send money from any corner of the world quickly and easily.
Esewa Money Transfer offers three modes of transaction including cash pickup, bank transfer, and eSewa wallet deposit.
You can send money to Nepal by visiting the branches/counters of international money transfer associated with Esewa Money Transfer. Alternatively, you can transfer money through their mobile app/website where Esewa Money Transfer is available.
Yes, Esewa Money Transfer is secure since our platform uses advanced encryption and authentication technologies to protect your information and transactions.
Transfers are completed in real-time and typically take less than 3 minutes.
Sender
You need to provide the recipient's full name, phone number, and address to send money for cash remittance; recipient's bank information, including their bank account number for bank deposit; recipient’s eSewa wallet name, phone number, and address for eSewa wallet transfer.
Yes. You can get real-time updates on your transaction with our online tracking system.
Transfers are completed in real-time and typically take less than 3 minutes.
Inform the agent immediately and an agent will send a cancellation request to the Esewa Money Transfer head office.
You can contact the money transfer through which you sent money.
No, there are no cancellation fees, except in certain cases.
No, you cannot recall transactions once paid.
Receiver
You can receive money sent by the sender through cash pick-up, direct bank transfer, eSewa wallet deposit, or cash pick-up to wallet.
No, you don’t have to pay any fees at the time of receiving the money.
Any government-authorized documents such as Citizenship, National ID, Passport, or Driving License are required for verification to withdraw money.
You can visit
Link: https://esewamoneytransfer.com/#domestic-agents
Enter the district and find the nearest Esewa Money Transfer agent.
For Cash Pickup Transactions Please Ensure:
- The beneficiary has the correct Pin/MTCN number.
- The beneficiary's name is correct as per their valid ID.
- The beneficiary's contact number is correct so that our customer service representatives can inform the beneficiary of the call and pay service.
- Beneficiary presents the valid ID to our agent while receiving cash.
For Bank Deposit Services Please Ensure:
- The account number provided to us is correct.
- The associated account name is correct.
For eSewa Wallet Load Services Please Ensure:
- Provided mobile number is registered and verified with eSewa Wallet.